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Frequently asked questions

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No way! Unlike wine, distilled spirits do not oxidize or change with exposure to air. The main concern is that alcohol evaporates quickly (called the angel's share) but we upgraded our stoppers to ensure an air tight seal to keep your precious spirits safe and secure.

Constance:
9.5in tall and 3.5in wide

Variance:
Bourbon is 13in tall by 3.125in wide,
Genìevre (Gin) is 11.25in tall by 2.75in wide
Agave (Tequila) is 9in tall by 3.5in wide
Rhum is 10.5in tall by 3.5in wide
Scotch is 10.25in tall by 3.25in wide
Vodka is 13.5in tall by 3in wide

Intemperance:
Rectangle is 11.5in tall 3.3in wide and 2.5in deep
Square is 9.25in tall, 3.125in wide and 3.125in deep
Round is 8.75in tall and 3.5in wide

Cocktail:
11.25in tall and 2.75in wide.

All of our decanters are a standard 750ml. Your average bottle of booze will fit in there. (Top secret: cheap booze magically tastes better from a fancy decanter!)

Due to our love of the vintage style bottle, we only create decanters that use stoppers or corks.

We purchase our corks from a laboratory grade cork manufacturer, so you can rest assured they are the highest quality.

We are currently working with a glass artist to create custom stoppers.

Of course! Just choose 'other' in the drop down menu and 'Add a note to your order' in the check out letting us know what you'd like it to say. Single words or names will go vertically (like the spirit titles) and multiple words usually look better horizontal. You can trust us, we will make it look great! Have more questions? Contact us

We can etch almost anything that is black and white. We currently do not have the capacity to etch color images, but if you have a logo, line drawing or other image that looks great in B&W, Contact us! (.jpg or .ai files are best, but we can work with many types)

Sure do! Contact us for our linesheet!

You bet, contact us with your ideas for a corporate give away, bridal party gifts or other quantity orders for an accurate quote.

Contact us, we love to get creative and help make all your laser dreams come true!

Shipping

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Decanters are made to order and we ask for 1 week to process plus shipping time. If you need your order by a specific date please send us an email and we will do everything in our power to make it happen.

We’ve designed and laser cut interlocking structures that fill the negative space in each box that create a perfect fit for every bottle you order. This ensures your decanters will arrive safely even when shipped across the country or handled poorly by delivery employees.

Reclamation Etchworks believes that sustainability shouldn't have to compromise functionality. We use reclaimed materials whenever possible and this is prominently seen in our packaging system.

I've seen YouTube videos of the delivery guy throwing boxes over the fence.

It will! We have 8 years of shipping glass under our belts. We know just how rough these boxes get treated and we pack them to stay safe. If anything, we are over protective!

Returns and exchanges

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized products are non-returnable. Gift cards are non-returnable. 
To complete your return, we require a receipt or proof of purchase.

Please contact us to initiate a return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@reclamationetchworks.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@reclamationetchworks.com and send your item to: Reclamation Etchworks, 695 Dixon Ct, Santa Rosa CA 95401

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 695 Dixon Ct. Santa Rosa, CA 95401.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.